The Digital Health Readiness Index (DHRI) is a proprietary assessment methodology that evaluates digital maturity across six evidence-based pillars, while translating the findings into an actionable transformation strategy. Built from operational experience inside large-scale health businesses. Sector-agnostic in structure, context-specific in application.
The framework
The six pillars
01
Leadership & Governance
Strategic commitment, digital ownership, investment governance and policy compliance.
02
Technology Infrastructure
Systems integration, connectivity, cyber security and architecture readiness for future digital services.
03
Data & Analytics
Data quality, governance frameworks, analytics capability and population health intelligence.
04
Workforce Digital Capability
Digital literacy, training programs, clinical co-design culture and change readiness.
05
Patient & Consumer Experience
Digital access, self-management tools, remote monitoring and experience measurement.
06
Innovation & Transformation
Innovation pipeline, change management maturity, ecosystem engagement and benefits realisation.
Maturity scoring
Each pillar is assessed on a 0–100 scale, producing a composite DHRI score and a domain-level breakdown:
| Score | Maturity level | Characteristics |
|---|---|---|
| 0–20 | Digital Initiation | No formal digital strategy, reactive technology decisions, significant capability gaps. |
| 21–40 | Digital Emerging | Awareness exists but strategy and governance are informal; early adoption underway. |
| 41–60 | Digital Developing | Strategy defined, systems in place, gaps in workforce and data capability remain. |
| 61–80 | Digitally Progressing | Strong foundations, active transformation programs, measurable outcomes emerging. |
| 81–100 | Digital Leader | Digital deeply embedded, innovation culture active, recognised as sector benchmark. |
The process
How an engagement runs
Weeks 1–3
Discovery & assessment. Stakeholder interviews, the DHRI questionnaire across key roles, document and systems review, benchmarking.
Weeks 3–4
Analysis & diagnosis. Scoring and validation across all six pillars, gap analysis against benchmarks, prioritisation by impact and feasibility.
Weeks 4–6
Strategy & roadmap. A Digital Transformation Roadmap across three time horizons, initiative scoping, KPI and benefits framework.
Weeks 6–7
Presentation & handover. Findings presented to leadership, board-ready executive summary, 30 days of post-delivery support.
Services
- DHRI Assessment & Report – scored maturity profile, gap analysis, priority recommendations.
- Digital Transformation Roadmap – phased action plan across three time horizons.
- Assessment + Roadmap – the full engagement, first interview to board-ready strategy.
- Strategic Advisory Retainer – ongoing counsel through transformation.
- Fractional Chief Digital Officer – senior digital leadership without the full-time hire.
- Annual Reassessment Program – track your DHRI score over time.
What you receive
- DHRI Readiness Report – scored profile, gap analysis, executive summary.
- Digital Transformation Roadmap – phased initiatives with investment guidance.
- Governance Toolkit – steering committee ToR, strategy canvas, vendor matrix, business case template.
- Workshops & presentations – stakeholder alignment, board briefing, results presentation.
Engagements are scoped and priced after an initial conversation, based on organisation size, number of stakeholders and complexity. That first conversation costs nothing.
Find out where your organisation stands
A 30-minute scoping conversation, a written summary with a fixed fee, and no follow-up pressure.